Shipping policy

DELIVERY

Deliveries are made only on the date on which the order is placed if the order is placed before 1pm, else it will be shipped the next working day. To request same day delivery, kindly get in touch via call/Whatsapp : +91 9920364604 and we will try our best to accommodate your request. In case the order is required on a specific date ahead of time, kindly mention the same in notes while placing an order.

Deliveries are via third party services and we will not be held liable for any damage.

For same-day delivery orders, the cut-off to place your order is 1pm on the same day of delivery. Post placing your order on or before 1pm pm we require a 5–6-hour window for production and delivery.

Delivery will be made within the chosen time slot for T+1 and pre-orders and 5 hours post-order confirmation for same-day orders, however, we cannot guarantee a precise delivery time. If you would like the order to be delivered at a particular time, the charges for that would be additional based on the actual costs of third-party delivery services such as Ola and Uber. We also offer self-pick-up for such orders and highly encourage that.

For custom orders deliveries and production timelines will be specified at the time of order confirmation by our team.

The rate charged for delivery of the order is based on the delivery location. Before the final checkout page, the customer will be shown what the cost of delivery will be.

The provided contact details and address at checkout must be accurate and reachable during the chosen time slot. Please ensure that you're contactable and collect the order during the time slot chosen for delivery and that someone is available at the delivery address on the date and time of your order. A 15-minute waiting period will apply; if there is no one to receive the order, we will do our very best to leave it in a safe place (with a neighbour, security guard, caretaker, etc.) after instruction by the client, However, we cannot keep hold of the order for re-delivery. In case of no response within 15 minutes of the delivery reaching your desired location, the order shall be considered cancelled with 100% charges for the cancellation fee. Homebred By G&Z will not be held responsible for damage to the order once delivered to someone other than the client.

If you are sending a surprise to someone, please ensure to enter their address and your contact details for easy coordination with the logistics team.

Cash on Delivery service is not available.

All deliveries are processed via third-party service providers. Do note that each delivery comes with a risk and we're not liable for delays due to floods/ heavy rains/ pandemics/ natural calamities/ national bandh/election dates/ curfews/traffic jams/festival times/ regulated traffic movements/ or any other impediments that may restrict the delivery of the order.

For deliveries to hotels and shopping malls, the order would have to be strictly collected from the main lobby or pick-up point. The customer will be liable to pay the fine or parking fee should that be necessary.

Our operating timings and pick-up timings are mentioned on our website, social handles, and invoice. Any order due for collection and not picked up during those timings will have to be collected the next day. In the event of a delay, we can leave your order with the security.

The person who received the cake is wholly responsible for checking that the order specifications are correct and in good condition. Subsequent disputes regarding damage to the cake or incorrect cake design will not be entertained if not raised at the time of pick-up/delivery.

In case the customer wants to change the delivery address after confirmation of the order, and within 12 hours of delivery, we will levy a charge of INR 200 for the same to reroute our delivery fleet or third-party service providers.

All our products must be kept chilled until 20-30 mins prior to consumption. Each dessert comes with its own care instructions which we encourage you to read to understand how best to enjoy these handcrafted treats.

SELF PICK-UP

We highly recommend opting for self-pick-up.

The exact time of pick up will be notified to the customer on order confirmation by our team.

Please arrive at the informed time unless we have mutually rescheduled it. We may not be able to store your order after your scheduled time slot and may have to keep it out once the bakery closes. We cannot guarantee the condition in that case and will not be liable to act on any claims arising from delayed pick-up.

Pick-up location is from our bakery in Santacruz W, Mumbai. The address and Google Maps link will be sent in the order confirmation email.